Burst Pipe Problems: How to Find the Water Valve in Strata Buildings


If you have a burst pipe in your apartment, then you may have a short wait until your emergency plumber gets to you. In the meantime, it's a good idea to turn off your water. This prevents further damage to your home and any neighbouring apartments that the leak might affect.

However, if you've just moved in or if you have never had to turn your water off at the mains before, then you may not know where to find your water valve. Where should you look?

Look Inside Your Apartment

Apartment water valves are often found inside the dwelling. So, for example, your valve may be under a kitchen or bathroom sink, or it may be in a utility cupboard. Take a quick look around to see if you can find the valve inside. If it isn't anywhere obvious, you need to search a little further afield.

Look in Communal Areas

Some strata buildings put water valves outside their apartments. For example, there may be a utility cupboard on your floor that holds valves for you and your immediate neighbours. Or, the valves may be in the building's services room.

In some cases, you'll find water shut-off valves outside the building itself. They may be set against a wall or in an external cupboard.

Look For Help

If you can't find a water valve in your apartment or anywhere else in the building, then your quickest option is to get help. For example, your strata contract or information pack may say where the valve is — if you can locate these documents quickly, then have a scan through.

If you don't have any luck here or can't find the documents, then call your strata manager. If your building has a caretaker or handyman, then they should also know where the valve is.

If you can't get hold of anyone official, knock on a few neighbouring doors. If you're lucky, someone will be in who already knows where to find these valves. Typically, water main shutoffs are in the same place in apartment buildings. So the chances are you'll be able to locate your valve if one of your neighbours tells you where their valve is.

If none of these solutions works, give your emergency plumber another call. They may have ideas on where the valve might be, and they can give you advice on how to manage the leak to keep damage to a minimum until they reach you.

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Pedro's Plumbing Info

Yo! My name is Pedro and my number one passion in life is plumbing. If you are interested in finding out about the joys of plumbing, I invite you to read my wonderful blog. I should point out that I am not a trained plumber. While I have much respect for those who work in the plumbing industry, I have never been trained myself. My knowledge comes from my interactions with plumbing contractors. As well as calling in contractors to complete work around my property, I also like to hang out with them when I get the chance. Over the years, I have learnt all kinds of cool things.

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